FAQs

Frequently Asked Questions (FAQs)

Orders & Payments
What currency do you charge in?
All prices listed across our website are in US Dollars ($ USD).

What forms of payment do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Shop Pay.

Can I modify or cancel my order after it has been placed?
We process our freshly packed orders quickly! If you notice an error, please email us immediately at [email protected]. Once an order has moved to our fulfillment queue or has shipped, we unfortunately cannot alter or cancel it.

Shipping & Delivery
Do you ship internationally?
Yes! We offer worldwide shipping so you can enjoy our farm-fresh skincare no matter where you live.

How much does shipping cost?

Domestic (US): Standard shipping is calculated at checkout based on package weight. We offer free standard shipping on orders over $50 within the contiguous United States.

International: Rates vary by destination country and are calculated dynamically at checkout.

Important Note for International Customers: Your package may be subject to local customs duties, taxes, or VAT depending on your country’s regulations. These fees are determined by your local government and are the responsibility of the recipient.

How long will it take to get my order?

Processing: Orders are typically processed and packed within 1–2 business days.

US Delivery: 3–7 business days via standard shipping.

International Delivery: 7–21 business days, depending heavily on your country’s customs processing speeds.

You will receive a tracking link via email the moment your box leaves our hands.

Returns & Exchanges
What is your return policy?
We want you to absolutely love your skincare routine. If a product isn’t the right fit for your skin, you can return it within 30 days of purchase—even if it has been gently used.

To start a return, simply email our team at [email protected] with your order number, and we will guide you through the process.

What should I do if my items arrive damaged?
We take great care in wrapping our glass and jars, but accidental bumps happen during transit. If something arrives broken, please snap a quick photo and email it alongside your order number to [email protected] within 48 hours of delivery. We will rush a replacement out to you free of charge!

About Our Products
Are FarmHouse Fresh products natural and organic?
Yes! Our skincare is formulated with up to 99.6% natural and naturally derived ingredients. We grow many of our active botanicals right on our farm using sustainable, organic methods, harvesting them at their nutritional peak to ensure high-potency results.

Are your products cruelty-free?
Absolutely. We are proudly certified cruelty-free by PETA. Even better—your purchases directly do good! A portion of profits from every single product goes toward funding, rescuing, and rehabilitating forgotten and abused farm animals at our non-profit animal sanctuary.

Still Have Questions?
Our team is always happy to help with ingredient questions, routine advice, or tracking updates.
Email us anytime: [email protected]